itil-ist (itil_ist) wrote,
itil-ist
itil_ist

Количество процессов и функций ITIL

С выходом ITIL 2011 вопрос с количеством процессов и функций можно считать закрытым.
Pink Elephant вместе с Sharon Taylor, архитектором ITIL V3, прояснили этот вопрос:
26 процессов и 4 функции.
Вот их список:
Процессы:

  1. Access Management

  2. Availability Management

  3. Business Relationship Management

  4. Capacity Management

  5. Change Management

  6. Change Evaluation

  7. Demand Management

  8. Design Coordination

  9. Event Management

  10. Financial Management for IT Services

  11. Incident Management

  12. Information Security Management

  13. IT Service Continuity Management

  14. Knowledge Management

  15. Problem Management

  16. Release & Deployment Management

  17. Request Fulfillment

  18. Service Asset & Configuration Management

  19. Service Catalog Management

  20. Service Level Management

  21. Service Portfolio Management

  22. Service Validation & Testing

  23. Strategy Management for IT Services

  24. Supplier Management

  25. The 7 Step Improvement

  26. Transition Planning & Support

Функции:

  1. Application Management

  2. IT Operations Management

  3. Service Desk

  4. Technical Management

Tags: itil 2011 edition
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